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Delivery & Returns

Delivery & Returns

Total greeting card spend under £13.00 - delivery is £1.50

Total greeting card spend between £13.01 and £35 - delivery is £2.00

Total greeting card spend over £35.01 – delivery is £4.50

Total gift spend (albums, small plaques & standard picture frames) over £10 – delivery is £4.50

Total gift spend (luxury box picture frames) over £20 - delivery is £5.50

Total original abstract picture spend – delivery is then calculated on size & weight.

We mainly use Royal mail 1st class, but in some situations we use recorded delivery or MyHermes. This could mean that someone may need to be present to sign and collect the products. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Unicrafts cannot be held responsible for any late, lost or unforseable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

Delivery Costs: Overseas: (Please contact us)

Please note that Unicrafts does not charge customs duties on international shipments outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Unicrafts. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.

If customs fees are payable, and you refuse to pay them, your order will be returned to us and we will be charged the customs fees plus return shipping costs. In such a case we will deduct any charges incurred, customs fees and shipping costs before a refund is issued.

Returns

Standard Designs:

Unicrafts is happy to offer an exchange to the value of the purchase price of any standard design you buy that has not been personalised for you, should you feel it is unsuitable. Simply return the design and any documentation in its original condition within 14 days of receipt. Packaging and delivery costs are non-refundable. For your protection, when returning products, Unicrafts recommends that you use a recorded-delivery service. Please note that the customer is responsible for the costs of returning the items to Unicrafts.

We do not accept returns for items where the silver wire has weathered.

Personalised Designs:

We regret that we cannot offer refunds for any bespoke designs.